Privacy policy

Effective date: 1st November 2025 | Last reviewed: 1st November 2025

1. Introduction

This Privacy Policy explains how Agents Aperture Ltd (“we”, “our”, “us”) collects, uses, and protects personal information when you visit agentsaperture.co.uk, contact us, or use our services.

We handle your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
Agents Aperture Ltd
Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: info@agentsaperture.co.uk

2. Information We Collect

  • Contact details: name, phone number, address, email.
  • Business information: company name, VAT number (if applicable).
  • Payment details: billing address and card details (processed securely by our payment provider).
  • Website usage data: IP address, browser/OS, referral source, on-site activity (via cookies/analytics).
  • Enquiry information: details you provide by form, email, or phone.
  • Marketing preferences and communication history.

We do not intentionally collect special category (sensitive) data.

3. How We Collect Information

  • Directly from you when you contact us, place an order, or register.
  • Automatically via cookies and analytics when you use our website.
  • From trusted third parties (e.g., payment providers or event partners) where relevant.

4. How We Use Your Information

  • To process enquiries, bookings, and payments.
  • To deliver services and provide customer support.
  • To send essential service or account communications.
  • To improve our website, content, and user experience.
  • To send marketing updates (with your consent or where permitted; you can opt out anytime).
  • To comply with legal obligations (e.g., tax and accounting).

Legal bases: contract necessity, legitimate interests, legal obligation, and consent (for optional activities such as certain marketing and non-essential cookies).

5. Marketing Communications

We may send you news about our services that we think are relevant. You can unsubscribe at any time via the link in our emails or by emailing info@agentsaperture.co.uk with “Opt out”.

We do not sell or rent your data. If you sign up for co-branded content (e.g., a webinar), we may share your details with the named partner, which will be made clear at signup.

6. Cookies and Analytics

We use cookies and similar technologies to make the site work, understand usage, improve content, and (with consent) deliver relevant marketing. You can control cookies in your browser settings. See our Cookies Policy for details.

7. How We Store and Protect Your Information

  • Secure servers, SSL encryption, and access limited to authorised staff.
  • Regular backups and technical safeguards.
  • Encrypted payments processed by compliant providers.

Your data may be processed outside the UK (e.g., by cloud/email providers). We use appropriate safeguards such as the UK Extension to the EU–U.S. Data Privacy Framework and/or standard contractual clauses where applicable.

8. How Long We Keep Your Information

  • Orders/invoices: 7 years (for accounting/tax).
  • Enquiries/correspondence: up to 3 years after last contact.
  • Newsletter data: until you unsubscribe.
  • Server logs: 3 months.

After these periods, we securely delete or anonymise your data.

9. Your Rights

You have the right to access, correct, delete, restrict, or object to processing of your personal data; to data portability; and to withdraw consent where processing relies on consent.

You can also lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk. We may need to verify your identity before fulfilling requests.

10. Disclosure of Your Information

We share data only when necessary:

  • With trusted service providers (IT/hosting, analytics, payment processors) under contract.
  • To comply with legal obligations or protect our legal rights.
  • For fraud prevention, security, or law enforcement where required.
  • As part of a business sale, merger, or reorganisation (where permitted by law).

11. reCAPTCHA

We use Google reCAPTCHA to protect forms from spam and abuse. By using these forms you agree to Google’s Privacy Policy and Terms of Service.

12. Updates to This Policy

We may update this policy from time to time. Updates will appear on this page with a new “Last reviewed” date. For major changes, we may notify you by email or a website notice.

13. Contact Us

If you have questions about this policy or your data, contact:
Agents Aperture Ltd
Email: info@agentsaperture.co.uk
Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF